Questions Charlotte folks actually ask before they book
Most calls into our office circle back to the same handful of things: whether the rate really holds, whether we’re a real licensed carrier or just a name that hands your job off to someone else, how a truck gets into a tight Myers Park street or up a high-rise dock, and what happens if a closing date slides. The honest answers are below so you’re not guessing before you commit.
Camille runs our scheduling and builds most estimates by hand, so if your situation isn’t covered here, a two-minute call sorts it out faster than any form — the number’s at the top of the page.
- OwnerWade Hollis, since 2013
- RegistrationNorth Carolina household-goods mover, insured
- PricingOne flat rate per job, in writing
- Office1218 Industrial Dr, Matthews, NC 28105
- CrewOur own trucks, our own W-2 movers
Straight answers before you book
Do you charge a flat rate or by the hour?
One flat rate, quoted in writing before move day. We build it off a quick walkthrough — usually your two ZIP codes, a room count, and anything heavy or awkward like a piano or a third-floor walk-up. That written number is what you pay: no hourly clock ticking while the crew wraps a couch, no fuel surcharge, no “the job ran long” line at the end.
Can the price change on move day?
The quote holds as long as the job matches what you described. If the inventory grows — an extra bedroom’s worth of boxes, a shed we never talked about, a shuttle no one mentioned — we walk through it with you before we load, not at the tailgate. The rule Wade started Duke Moving Co on still stands: the number we quote is the number we collect.
Are you licensed and insured?
Yes. Duke Moving Co is a registered North Carolina household-goods mover carrying full cargo coverage on every load, plus general liability. We’re glad to send a certificate of insurance to you, your building, or your HOA whenever one’s needed — just ask Camille and it goes out the same day.
Are you a broker, or do you subcontract the work?
Neither. We own our trucks, and every mover who shows up is a uniformed W-2 Duke Moving Co employee — not day labor and not a crew we found online. Your move is booked, loaded, driven, and unloaded by our own people. We never sell your job to a third party or “match” you with another company.
How does booking work, and do you take a deposit?
Once you’re happy with the flat quote, we lock your date with a small deposit that comes straight off the final bill — it isn’t an extra fee. The balance is due when the truck’s unloaded and you’ve walked the place. Camille sends a written confirmation with your date, arrival window, and the full price, so nothing’s left to memory.
How far ahead should I book?
For a Saturday or an end-of-month date, two to three weeks is the safe window — those slots fill first, especially around the first of the month. Midweek moves are much easier to place, and we can sometimes fit a small job in on a few days’ notice. If your date is firm, the sooner you reach out, the better your pick of arrival times.
I’m moving into an Uptown high-rise — how do the loading dock and freight elevator work?
Most Uptown towers give you one freight-elevator window and a single loading-dock reservation, and a truck that shows up without one gets turned back at the ramp. Tell us your building and we’ll confirm the certificate of insurance the property manager wants, book the dock time with them, and size the crew to hit that window — instead of paying for a truck idling on the street while the clock runs.
My building or Ballantyne HOA needs a certificate of insurance on file. Can you handle that?
Regularly. A lot of the gated communities and south Charlotte subdivisions want a COI naming the association before they’ll open the gate on move day, and some only allow moves inside set hours. Send us the HOA’s requirements when you book — we’ll have the certificate on file ahead of time and schedule the crew inside your community’s window.
My street in Myers Park is narrow with no alley. Can a moving truck even get in?
Usually, though not always right up to the door. Those historic streets run one-way in spots, lined with century-old oaks and parked cars, and a full-size truck can’t always tuck in tight. When it can’t, Deshawn brings a smaller shuttle van from the truck to your porch and back — you’re not charged extra for a street we can’t change, and no one’s carrying your dresser a block down the sidewalk.
Do you offer storage?
We do. If your closing slips or the new place isn’t ready, Nadia can hold your things in short-term storage and we redeliver when you are. It’s the same crew handling your belongings on both ends, so there’s no extra warehouse handoff to worry about.
Do you handle long-distance and out-of-state moves out of Charlotte?
Yes — one Duke Moving Co crew loads here, drives, and unloads at the other end, so your things never change hands mid-trip. We run regularly along I-85 and I-77 to Raleigh, Atlanta, Columbia, Greenville, Asheville, Charleston, Nashville and Wilmington, and we quote a flat rate for the whole haul — not a number that climbs with the odometer.
What if the weather turns bad or my closing date slips?
Charlotte summers can throw a fast downpour, and once every few winters a Carolina ice storm shuts the roads down — when a route genuinely isn’t safe, we’ll call and move your date rather than risk your things or our crew. Same if a closing falls through: reschedule or cancel before move day and there’s no penalty. And if you’re stuck between homes, ask us about storage.
